Help For Logging In
First thing is to understand that Nelnet works based
on a cookie system. Nelnet makes a cookie on your machine with a session key
that it also enters into the Nelnet database when you log in. And For Security
reasons that cookie is valid for 24 hours from the time you log in.
A Note on your password. Your password is either a Nelnet password provided to
you from production engineering or you can use you corus
domain password (The password for your email and logging into a windows machine
on the corus network)
Eek! I can’t log in what’s wrong!!!!
Any page you try to go to on Nelnet will check to make
sure you have a valid session key. If you don’t it will take
you to the login screen.
The first thing that can be wrong is that the session
cookie is set to be valid for 24 hours. If your windows system clock is out by
more than 24 hours then your cookie may be expired at the time you logged in.
You can change it in this menu which can be accessed by double clicking the
time in the bottom right corner of your windows desktop. This is because the
time is part of the cookie which is a file on your machine and has to be
validated against your windows security system even thought the time of
validity is specified by Nelnet.
The second thing that may be wrong is that you may be
denying cookies. Under strict security models on windows a browser is not allowed
to write any files to your machine. And that is exactly what a cookie is. If
you use firefox to enable or disable cookies use the
link under tools->options and go to the privacy tab. And make sure you
accept our cookie. If you are concerned about cookies and want to set to allow
only nelnet’s cookie but not other cookies you can
put. The nelnet.nelvana.com address in as an exception
or if you are inside the studio and are using Nelnet just put that address.
For Internet explorer to check that you are allowing
cookies use the menu tools->internet options go to the privacy tab. And make
sure you are set to allow nelnets cookie.
This should fix 99.999% of all issues with logging in
The only other unlikely senerio
is that there is a caching issue. The reason I say it is unlikely is that Nelnet
passes htmls no-cache directive along with every page.
So you would have to have a setting that ignored that and cached anyways.
In IE you can check this is set to look for the
updated page every time you visit the page under tools internet options and
then click settings under browsing history.
And then make sure you have it set to every visit to
the page. And that should make sure your browser is not caching the login page.
Unless of course you caching due to a proxy server
Some companies operate on proxy servers which is
basically a machine between yours and the internet which can control how you
access the internet. On setting on a proxy server is that it may try to cache
pages automatically for you, the reason for this would be to save bandwidth it assumes
the last time you visited a page it is the same content and just loads the page
from a cache locally. The reason I say this is unlinky
is that it would be very unwise to do this since most webpages
now change each time you go there, It is hard for me
to think of any that don’t. So I would think you would have issues with many
sites that have dynamic content if you have a proxy that was caching pages.
In firefox you can set the
caching options like this
1 put aboutconfig in the
address bar (Notice the colon about(colon)config)
2. put cache in the filter
section
I think the important one is the check doc frequency
which should be set to 1. But you may want to make sure your setting
are all like mine.
